LineView IM shows the same caller ID your desk phone already shows, and adds a plug-in button only when that number matches a record you connected. Plug-ins match an inbound phone number to a label and a record reference stored for your office on Cool Telecom systems, and open the vendor's record in your browser only when someone clicks. They do not make Cool Telecom your medical record system, and they do not control who is signed into that system in the browser. The plug-in label can be a name from your system, and it is visible to everyone whose LineView shows that caller ID. Phone list entries stay on each PC. Enabling or disabling a plug-in deletes that office's Cool Telecom phone index and connection secrets for that plug-in. This is not legal advice. If the connected system contains protected health information, your organization must decide whether HIPAA applies and must have the appropriate agreement with Cool Telecom before using the plug-in for that purpose.