LineView IM Plug-ins
A plug-in adds a button to the Caller ID card. When a call rings and the caller is in your office software, everyone's LineView shows a button; one click opens that record in your browser.
ActiveCampaign
Opens the caller's record in ActiveCampaign when a call comes in.
Adobe Experience Cloud
Opens the caller's record in Adobe Experience Cloud when a call comes in.
Filevine
Opens the caller's case in Filevine when a call comes in.
Freshworks
Opens the caller's record in Freshworks when a call comes in.
HubSpot CRM
Opens the caller's record in HubSpot CRM when a call comes in.
Microsoft Dynamics 365
Opens the caller's record in Microsoft Dynamics 365 when a call comes in.
Monday.com CRM
Opens the caller's record in Monday.com CRM when a call comes in.
OfficeMate
Opens the caller's patient or customer record in OfficeMate when a call comes in.
Oracle (CX / NetSuite)
Opens the caller's record in Oracle (CX / NetSuite) when a call comes in.
Pipedrive
Opens the caller's record in Pipedrive when a call comes in.
Salesforce
Opens the caller's record in Salesforce when a call comes in.
SAP Customer Experience
Opens the caller's record in SAP Customer Experience when a call comes in.
Striven
Opens the caller's customer record in Striven when a call comes in.
Zendesk
Opens the caller's record in Zendesk when a call comes in.
Zoho CRM
Opens the caller's record in Zoho CRM when a call comes in.
Built in
Phone list
Your own list of phone numbers and web pages, kept on each PC. Nothing to connect.
How it works
- Your office's LineView administrator opens Site Settings → Plug-ins and turns a plug-in on once for the whole office.
- Cool Telecom connects it to your software. Your software's keys stay on Cool Telecom's servers and are never sent to any PC.
- Every LineView PC in the office then shows the button when a matching caller rings.
Plug-ins are managed inside the LineView IM app. Need one that isn't listed? Open a support ticket with Cool Telecom.